General terms and conditions of business

General terms and conditions and customer information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (JL Tierdruck GmbH) via the website tierdruck.de. Unless otherwise agreed, the inclusion of any terms and conditions you may use is hereby rejected.

(2) For the purposes of these provisions, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. A business is any natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its independent professional or commercial activity.

§ 2 Formation of the contract

(1) The subject of the contract is the sale of goods.

(2) By placing the respective product on our website, we are submitting a binding offer to conclude a contract under the conditions specified in the item description.

(3) The contract is concluded via the online shopping cart system as follows:
The items you intend to purchase are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.
After accessing the "Checkout" page and entering personal data as well as payment and shipping conditions, all order details are displayed again on the order overview page.
If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Sofort) as your payment method, you will either be taken to the order overview page in our online shop or you will first be redirected to the website of the instant payment system provider.
Once you are redirected to the respective instant payment system, please make the appropriate selection or enter your data there. Finally, you will be redirected back to the order overview page in our online shop.
Before submitting your order, you have the opportunity to review all the information again, change it (also via the "back" function of your internet browser) or cancel the purchase.
By submitting your order via the "order with obligation to pay" button, you legally declare your acceptance of the offer, thereby concluding the contract.

(4) Order processing and the transmission of all information required in connection with the conclusion of the contract are carried out partly automatically via email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically guaranteed, and in particular, that it is not prevented by spam filters.

§ 3 Contract formation for download products

(1) The subject of the contract is the sale of download products (digital content that is not delivered on a physical data carrier).
By placing the respective download product on our website, we are submitting a binding offer to conclude a contract under the conditions specified in the item description.

(2) The contract is concluded via the online shopping cart system as follows:
The downloadable products you intend to purchase are placed in the "shopping cart." You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time. After accessing the "checkout" page and entering your personal data and payment details, all order information will be displayed again on the order summary page.
If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Postpay, Sofort) as your payment method, you will either be taken to the order overview page in our online shop or you will first be redirected to the website of the instant payment system provider.
Once you are redirected to the respective instant payment system, please make the appropriate selection or enter your data there. Finally, you will be redirected back to the order overview page in our online shop.
Before submitting your order, you have the opportunity to review all the information again, change it (also via the "back" function of your internet browser) or cancel the purchase.
By submitting your order via the "buy" button, you are legally accepting the offer, thereby concluding the contract.

(3) Your requests for a quote are non-binding. We will then send you a binding offer in written form (e.g., by email), which you can accept within 5 days.

§ 4 Usage license for download products

(1) The offered download products are protected by copyright. Unless otherwise stated in the respective offer, you receive a simple usage license for each download product purchased from us.

(2) The simple user license includes permission to save and/or print a copy of the downloaded product for your personal use on your computer or other electronic device.
You are prohibited from making any further copies. You are expressly forbidden from modifying or editing any file or parts thereof and from making it available to third parties, whether privately or commercially, in any way.

§ 5 Formation of the contract for courses

(1) The subject of the contract is the provision of courses.

Our offers on the internet are non-binding and do not constitute a binding offer to conclude a contract.

(2) You can submit a binding offer (order) via the online shopping cart system. The courses you intend to book are placed in the "shopping cart." You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time. After accessing the "Checkout" page and entering your personal data and payment details, all order information will be displayed again on the order summary page.
Before submitting your order, you have the opportunity to review all the information again, change it (also via the "back" function of your internet browser) or cancel the order.
By submitting your order via the corresponding button, you are making a binding offer to us.
You will first receive an automated email confirming receipt of your order, which does not yet constitute a contract.

(3) Acceptance of the offer (and thus the conclusion of the contract) occurs within 2 days through confirmation in written form (e.g., by email), in which your booking is confirmed (booking confirmation). If you do not receive such a message, you are no longer bound by your booking. Any payments already made will be refunded immediately in this case.

§ 6 Provision of services for courses

(1) The courses will be conducted in the form described in the respective offers on the agreed dates.

(2) Insofar as the execution of the courses depends on the number of participants, the minimum number of participants is determined by the respective offer.
If the minimum number of participants is not reached, we will inform you in writing (e.g., by email) at least 7 days before the course begins that the booked course will not take place. Any payments already made will be refunded immediately in this case.

(3) If an individual event is cancelled due to the short-term absence of the course instructor because of illness or other important reasons, the services already provided will be refunded immediately.
For events consisting of multiple dates, if a date is cancelled due to the short-term absence of the instructor because of illness or other important reason, the cancelled date will be rescheduled for a later date.

(4) When using classrooms and facilities, you must comply with the posted house rules. You must follow our instructions and the instructions of the course instructor.

§ 7 Substitute Participants

You can nominate a substitute participant at any time before the course begins. There are no costs associated with this change.

§ 8 Special agreements regarding offered payment methods

(1) Payment via Klarna Checkout
In cooperation with Klarna, we offer the following payment options. Payment is made to Klarna in each case:
Klarna invoice: Payable within 14 days of the invoice date. The invoice will be issued and sent by email upon shipment of the goods. You can find the invoice terms and conditions here.
Klarna Installment Purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least €6.95). Further information about Klarna Installment Purchase, including the terms and conditions and the European Standard Information for Consumer Credit, can be found here.
Instant bank transfer
Credit card (Visa/Mastercard)
Direct debit
The payment options are offered through Klarna Checkout. Further information and the terms of use for Klarna Checkout can be found here. General information about Klarna is available here. Your personal data will be processed by Klarna in accordance with [relevant legal provisions/regulations].
The data will be processed in accordance with applicable data protection regulations and as described in Klarna's privacy policy.

§ 9 Right of retention, reservation of title

(1) You may only exercise a right of retention insofar as it relates to claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(3) If you are an entrepreneur, the following also applies:

a) We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. Pledging or assigning the goods as security is not permitted before title has passed.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims arising from the resale up to the amount of the invoice; we accept this assignment. You remain authorized to collect the receivables. However, if you fail to meet your payment obligations, we reserve the right to collect the receivables ourselves.

c) In the event of combination or mixing of the goods subject to retention of title, we acquire co-ownership of the new item in proportion to the invoice value of the goods subject to retention of title to the other processed items at the time of processing.

d) We undertake to release the collateral held by us at your request to the extent that the realizable value of our collateral exceeds the secured claim by more than 10%. The selection of the collateral to be released is at our discretion.

§ 10 Warranty

(1) The statutory warranty rights apply.

(2) As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so will not affect your statutory warranty rights.

(3) If you are an entrepreneur, the following applies in deviation from the above warranty regulations:

a) Only our own specifications and the manufacturer's product description are considered agreed upon as the condition of the goods, not other advertising, public statements and pronouncements by the manufacturer.

b) In the event of defects, we will, at our discretion, provide a remedy by repair or replacement. If the remedy fails, you may, at your option, demand a price reduction or withdraw from the contract. A remedy is deemed to have failed after a second unsuccessful attempt, unless the nature of the goods or the defect, or other circumstances, indicate otherwise. In the case of repair, we are not obligated to bear the increased costs incurred by transporting the goods to a location other than the place of performance, unless such transport is in accordance with the intended use of the goods.

c) The warranty period is one year from delivery of the goods. The shortened period does not apply:

- damages attributable to us caused by negligence resulting in injury to life, body or health, and in the case of other damages caused intentionally or by gross negligence;
- insofar as we have fraudulently concealed the defect or assumed a guarantee for the quality of the item;
- in the case of items that, according to their usual purpose, have been used for a building and have caused its defectiveness;
- in the case of statutory recourse claims that you may have against us in connection with warranty rights.

§ 11 Choice of Law

(1) German law applies. For consumers, this choice of law only applies to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence (principle of most favorable law).

(2) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) do not apply.

II. Customer Information

1. Seller's identity

JL Animal Printing GmbH
At Technology Park 1-5
63477 Maintal
Germany
Email: info@tierdruck.de

Alternative dispute resolution:
The European Commission provides a platform for online dispute resolution (ODR platform), which can be accessed at https://ec.europa.eu/odr.

2. Information on how the contract came about

The technical steps leading to the conclusion of the contract, the conclusion of the contract itself and the correction options are governed by the provisions of "Formation of the Contract" in our General Terms and Conditions (Part I).

3. Contract language, contract text storage

3.1. The contract language is German.

3.2. We do not store the complete contract text. Before submitting your order via the online shopping cart system, you can print or save the contract details electronically using your browser's print function. After we receive your order, the order details, the legally required information for distance selling contracts, and the General Terms and Conditions will be sent to you again by email.

3.3. For quote requests outside of the online shopping cart system, you will receive all contract details in the form of a binding offer in text form, e.g. by email, which you can print or save electronically.

4. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

5. Prices and payment terms

5.1. The prices listed in the respective offers, as well as the shipping costs, are total prices. They include all price components, including all applicable taxes.

5.2. Shipping costs are not included in the purchase price. They can be viewed via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process, and must be borne by you in addition to the purchase price, unless free shipping is offered.

5.3. If delivery is made to countries outside the European Union, additional costs may be incurred which are beyond our control, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees charged by credit institutions), which you will have to bear.

5.4. You are responsible for any costs incurred in transferring the money (transfer or exchange rate fees charged by credit institutions) if the delivery is to an EU member state but the payment is made outside the European Union.

5.5. The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective offer.

5.6. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.

5.7. Unless otherwise agreed, payment for booked courses must be made on site before the start of the course at the latest on the course date; otherwise, there is no entitlement to participation.

6. Delivery conditions

6.1. The delivery terms, delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

6.2. If you are a consumer, the law stipulates that the risk of accidental loss or damage to the goods during shipment only passes to you upon delivery, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the seller or another person responsible for carrying out the shipment.

If you are an entrepreneur, delivery and shipment are at your own risk.

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General terms and conditions of business